- Any booking is made subject to the Conditions of Carriage of the Middleton Railway Trust Ltd. Click here to view these, which will open in a new browser tab or window.
- Concessionary fares, members’ free tickets, complimentary tickets, HRA and other passes cannot be used on Santa Express train services.
- Those purchasing tickets must check their booking, as it may not be possible to exchange or refund tickets after purchase, and if it is an administration charge may be payable. The Middleton Railway Trust Ltd and Wilson Digital Media Ltd cannot be held responsible for any tickets which are lost or stolen.
- If this booking is re-sold or transferred for profit or commercial gain by anyone other than the Middleton Railway Trust Ltd or Wilson Digital Media Ltd, it may be voided and the ticket holder may be refused travel. The Middleton Railway Trust Ltd and Wilson Digital Media Ltd reserve the right to cancel bookings for tickets which they reasonably suspect to have been made fraudulently.
- Whilst every effort will be made to provide the advertised Santa Express train services, The Middleton Railway Trust Ltd. reserves the right to amend or cancel any service without prior notice and accepts no liability whatsoever for any inconvenience, loss or disappointment caused, including travel expenses.
- It is the responsibility of the ticket holders to ascertain whether a train service has been cancelled and the date and time of any rearranged service. If a train service is cancelled or rescheduled, Wilson Digital Media Ltd will use reasonable endeavours to notify intending passengers who have booked through them of the cancellation, once they have received the relevant authorisation from the Middleton Railway Trust Ltd, but neither Wilson Digital Media Ltd nor the Middleton Railway Trust Ltd can guarantee that ticket holders will be informed of such cancellation before the date of travel.
- If a train service is rescheduled, ticket holders will be offered tickets to the rescheduled service, equivalent to the face value of the ticket. If a train service is cancelled, ticket holders will be offered travel on an alternative service (subject to availability) up to the value on the ticket. If no alternative service is available the fares will be refunded.
- Passengers for Santa Express trains must arrive at least 20 minutes before the train on which they will be travelling is due to depart.
- Passengers must comply with all relevant statutes, safety announcements and other instructions from staff of the Middleton Railway Trust Ltd whilst travelling.
- The Middleton Railway Trust Ltd reserves the right to refuse admission to any persons who may breach any of these conditions, or any of the Conditions of Carriage of the Middleton Railway Trust Ltd. Unacceptable behaviour likely to cause damage, nuisance or injury will entitle the Middleton Railway Trust Ltd to refuse ticket holders admission, or refuse to carry them as a passenger.
- The Middleton Railway Trust Ltd may on occasions have to conduct security searches to ensure the safety of persons coming onto its site or travelling on its trains.
- Tickets for Santa Express trains are each valid only for one return journey to Park Halt and back on the same train. They are not valid for getting off at Park Halt in order to return on a later train.
- The only animals permitted on the Santa Trains are assistance dogs.
- Passengers consent to filming and sound recording by other passengers and visitors, but since the Santa Express trains are operated primarily for children travelling with their families and friends, passengers must be sensitive with regard to photography on or near the trains.
- The Middleton Railway Trust Ltd operates a strict policy of No Smoking and no use of e-Cigarettes on its trains.
- Hot drinks may not be taken onto the Santa Express trains.
- The Middleton Railway Trust Ltd. and Wilson Digital Media Ltd accept no responsibility for any personal property.
- In accordance with the Privacy Policy of the Middleton Railway Trust Ltd, the customer details of passengers will only be used for the marketing purposes of the Middleton Railway Trust Ltd if the customers have given explicit permission for this. These details will not be passed to any other organisation.
- All of these terms and conditions are governed by English Law.
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